This Privacy Policy explains how Cleaners SW9 collects, uses, stores and protects personal data relating to our customers and prospective customers within the Cleaners SW9 service area. It is intended to be compliant with the United Kingdom General Data Protection Regulation and the Data Protection Act 2018. By using our services, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy applies to all Cleaners SW9 customers and individuals who make enquiries, request quotations, or otherwise interact with our cleaning services within our service area. It covers personal data collected online, by telephone, in writing, or in person whenever we provide or discuss the provision of cleaning services.
For the purposes of data protection law, Cleaners SW9 is the data controller in respect of the personal data we collect and process about you in connection with the provision of our cleaning services. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing is carried out in accordance with applicable data protection legislation.
We may collect and process the following categories of personal data when you engage with Cleaners SW9:
Identification and contact details, such as your full name, home or business address within our service area, billing address, and preferred contact details including telephone number and other communication identifiers you choose to provide.
Service and booking information, such as the type of cleaning service requested, property access instructions, dates and times of appointments, frequency of service, and specific service preferences or instructions relating to your property.
Payment and transaction data, including records of payments made, amounts, dates, and the method of payment used. We do not store full payment card details where third-party payment processors are used.
Communication records, including details of enquiries, complaints, feedback, and any correspondence between you and Cleaners SW9, whether by phone, electronic communication, or in writing.
Operational data, such as notes recorded by our cleaners to assist with future visits, and limited information that may arise incidentally during the provision of our services at your premises.
We only process your personal data where we have a lawful basis under data protection law. Depending on the circumstances, we may rely on one or more of the following bases:
Contract: We process personal data that is necessary for entering into or performing a contract with you, including arranging and delivering cleaning services, processing payments, and communicating with you about your bookings.
Legitimate interests: We may process personal data where it is necessary for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. This may include managing our relationship with you, improving our services, handling customer queries, and maintaining appropriate records.
Legal obligation: We may process your personal data where it is necessary to comply with legal or regulatory requirements, including accounting and tax obligations, record-keeping duties, and responding to lawful requests from authorities.
Consent: In limited cases, we may ask for your explicit consent to process your data for specific purposes, such as certain marketing activities. Where we rely on consent, you have the right to withdraw it at any time.
We use your personal data to provide and manage our cleaning services and to operate Cleaners SW9 efficiently and lawfully. Typical uses include:
Setting up and managing your customer account, including handling enquiries, preparing quotations, and confirming bookings.
Delivering the requested cleaning services at your property, including directing cleaners to your address and sharing necessary service details with them.
Processing and recording payments, issuing invoices, and managing any refunds or disputes.
Communicating with you about upcoming appointments, changes or cancellations, service updates, and any issues related to your booking.
Improving our services and customer experience, including internal training, quality control, and analysis of service usage trends within our area.
Complying with legal obligations and responding to official requests or legal claims where required.
We keep your personal data only for as long as is necessary for the purposes for which it was collected, or as required by law. The specific retention period depends on the type of data and the context in which it is processed.
Customer account and service information is typically retained for a period following the end of our relationship with you, in order to respond to queries, manage potential disputes, and comply with record-keeping obligations.
Financial and transaction records are retained for the period required by tax and accounting regulations.
Where we no longer need your personal data, we will take reasonable steps to delete it or anonymise it so that you can no longer be identified.
We may engage carefully selected third-party service providers to process personal data on our behalf in order to support the operation of Cleaners SW9. These entities act as data processors and are only permitted to process your personal data in accordance with our instructions and applicable data protection law.
Examples of such processors may include payment processing providers, secure data storage and hosting providers, customer management or booking system providers, and professional advisers such as accountants who require access to limited customer information for regulatory compliance.
We ensure that appropriate contractual terms and safeguards are in place with all processors to protect your personal data, including requirements for confidentiality, security, and the timely deletion or return of data once services are completed.
We do not sell or rent your personal data to third parties. We will only disclose personal data to other third parties where required by law, where necessary to protect our legal rights, or where you have provided your consent.
Where any of our service providers are located outside the United Kingdom, or store data on servers located outside the United Kingdom, we take steps to ensure that your personal data is afforded an equivalent level of protection. This may include relying on adequacy regulations, standard contractual clauses, or other appropriate safeguards permitted under data protection legislation.
We take reasonable technical and organisational measures to protect the personal data we hold against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures are designed to ensure a level of security appropriate to the nature of the data and the risks associated with its processing.
Access to personal data is limited to those staff and processors who have a genuine business need to know it for the purposes described in this Privacy Policy. They are subject to confidentiality obligations and must use the data only in accordance with our instructions.
Under data protection law, you have a number of rights in relation to your personal data processed by Cleaners SW9. These rights include:
The right of access: You can request confirmation of whether we process your personal data and obtain a copy of that data, together with information about how it is used.
The right to rectification: You can ask us to correct inaccurate personal data or complete incomplete information that we hold about you.
The right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we have no legal obligation to retain it.
The right to restriction of processing: You can request that we restrict the processing of your personal data in specific situations, such as while we are verifying its accuracy or considering an objection you have raised.
The right to object: You can object to our processing of your personal data where we rely on legitimate interests as the lawful basis, including any direct marketing activities.
The right to data portability: In certain cases, you can request to receive your personal data in a structured, commonly used and machine-readable format, and to have that data transmitted to another controller where technically feasible.
Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we provide. Any updated version will apply to all existing and new customers within the Cleaners SW9 service area from the date it is published. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
Choose our professional cleaners SW9 services at revolutionary low prices. Call today to make a booking and get the best deals around Lambeth area.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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