These Terms and Conditions set out the basis on which Cleaners SW9 provides cleaning services to domestic and commercial customers. By making a booking or otherwise engaging our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order for any cleaning service.
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the individual or business who requests or receives cleaning services from Cleaners SW9.
Company means Cleaners SW9, the provider of the cleaning services.
Services means any cleaning or related services provided by the Company to the Client, including but not limited to regular domestic cleaning, one off deep cleaning, end of tenancy cleaning, office cleaning and any additional services agreed in writing.
Cleaner means any person engaged by the Company to provide the Services to the Client.
Premises means the property or location at which the Services are to be carried out.
The Company will provide the Services as agreed with the Client at the time of booking. The description, frequency, and duration of the Services will be set out in the confirmation provided to the Client.
Any additional tasks or variations requested after the initial booking may be subject to additional charges and must be agreed with the Company in advance of the scheduled visit where reasonably possible.
The Company reserves the right to decline any work that it considers to be unsafe, unreasonable, beyond the original scope of the booking, or not in compliance with applicable health, safety, or waste regulations.
Bookings for Services may be made through the Company’s booking channels as advertised from time to time. The Client is responsible for ensuring that all details provided during the booking process are accurate, including the service address, contact details, type of property, and any special requirements.
A booking will be deemed confirmed when the Company issues a booking confirmation. The Company may require a deposit or card details to secure the booking, particularly for one off or high value Services such as end of tenancy or deep cleaning.
The Client must ensure access to the Premises at the agreed date and time. If the Cleaner is unable to gain access or is turned away, the Company reserves the right to charge a call out or cancellation fee as set out in these Terms and Conditions.
The Client agrees to provide a safe working environment for the Cleaner, including adequate lighting, heating, and running water, as well as safe access to the Premises.
The Client must inform the Company of any hazards, risks, or particular conditions at the Premises which may affect the performance of the Services, including but not limited to alarms, pets, restricted areas, delicate surfaces, or items requiring special care.
The Client is responsible for ensuring that the Premises is in a suitable condition for cleaning to be undertaken. The Company may decline or adapt the Services if conditions at the Premises pose a health, safety, or hygiene risk to the Cleaner.
Where the Client supplies any cleaning materials or equipment, the Client must ensure that such materials or equipment are safe, suitable for their intended purpose, and compliant with all relevant safety regulations. The Company will not be responsible for damage or inadequate results caused by defective or inappropriate products supplied by the Client.
If the Client provides keys or access codes, the Company will take reasonable care to keep them secure and use them only for the provision of the Services. Keys may be labelled with a code rather than the Premises address for security reasons.
The Client must ensure that any alarm systems, entry instructions, or parking arrangements are clearly explained at the time of booking or prior to the visit. The Company will not be liable for any inability to access the Premises due to incorrect or incomplete instructions provided by the Client.
If the Cleaner cannot gain access to the Premises at the scheduled time, the Company may charge the full fee for the scheduled visit or a reasonable call out fee to cover travel and lost time.
Prices for the Services will be confirmed at the time of booking based on the information provided by the Client. The Company reserves the right to adjust pricing if the information given is incomplete or inaccurate, or if the actual condition or size of the Premises differs substantially from the description provided.
Unless agreed otherwise in writing, payment for one off Services is due on or before the day the Services are carried out. For regular or ongoing Services, payment terms will be set out in the booking confirmation or service schedule.
Payments may be made by the methods accepted by the Company from time to time. The Client is responsible for ensuring that any recurring or automated payments are properly authorised and funded.
If payment is not received in accordance with the agreed terms, the Company may suspend or cancel the Services without further notice and may charge interest on overdue amounts at a reasonable rate from the due date until payment is made in full.
The Company may require a deposit to secure certain bookings, particularly for end of tenancy cleans, large commercial cleans, or other high value Services. The amount and conditions of any deposit will be communicated at the time of booking.
The Company may apply a minimum charge for certain Services or visit durations. Details will be provided during the booking process. If the Client requests fewer hours or a smaller scope of work than the minimum charge covers, the minimum charge may still apply.
The Client may cancel or reschedule a booking by providing the notice specified by the Company at the time of booking. If sufficient notice is not given, the Company reserves the right to apply a cancellation fee, which may be up to the full value of the scheduled Service.
For regular Services, repeated cancellations or rescheduling at short notice may result in the Company terminating the arrangement or adjusting the pricing to reflect the reduced reliability of the schedule.
The Company may cancel or reschedule a booking if it is unable to perform the Services due to circumstances beyond its reasonable control, including illness, transport disruption, severe weather, or safety concerns. In such cases, the Company will use reasonable efforts to offer an alternative appointment, but will not be liable for any loss arising from such cancellation or rescheduling.
If the Client wishes to change the scope, date, time, or frequency of the Services, the Client should contact the Company as early as possible. All changes are subject to availability and may affect the price.
The Company reserves the right to allocate different Cleaners to the Premises from time to time, provided that the quality and scope of the Services remain consistent with the booking.
The Company aims to provide Services carried out with reasonable skill and care and in accordance with industry standards. If the Client is dissatisfied with any aspect of the Services, the Client must raise the issue with the Company as soon as reasonably practicable and in any event within a short time after completion of the relevant visit.
Where a complaint is justified, the Company may, at its discretion, re visit the Premises to rectify the issue, offer a partial refund, or provide another reasonable remedy. Any re clean or remedy will be limited to the specific areas and issues raised by the Client.
The Client is responsible for securing valuable, fragile, or irreplaceable items before the Cleaner attends the Premises. The Services do not include the handling of high value, delicate, or specialist items unless specifically agreed in advance.
The Company will not be responsible for normal wear and tear, pre existing damage, or defects in the Premises, fittings, or furnishings which may become apparent during the provision of the Services.
The Company will use reasonable care in providing the Services, but will not be liable for any indirect, consequential, or purely economic loss, including loss of profit, loss of opportunity, or loss of enjoyment.
The Company’s total liability in respect of any claim arising out of or in connection with the Services, whether in contract, tort, or otherwise, will be limited to the total amount paid or payable by the Client for the specific visit giving rise to the claim, except where such limitation is not permitted by law.
Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.
If damage or breakage occurs during the provision of the Services, the Cleaner must notify the Client or the Company as soon as reasonably practicable. The Client should inform the Company of any damage identified after the visit within a short time of discovery.
The Company may, at its discretion, arrange repair or replacement of the damaged item, or offer fair compensation having regard to the age, condition, and value of the item and the extent to which pre existing wear and tear contributed to the damage.
The Company will not be liable for damage resulting from defective materials, poorly secured fixtures, or items that are inherently fragile or unstable.
The Company will comply with applicable waste and environmental regulations when handling and disposing of waste generated in the course of the Services.
Unless agreed otherwise, the Services typically include normal household or office waste placed in appropriate bins at the Premises. The Company does not ordinarily remove large quantities of waste, hazardous materials, clinical waste, sharp items, construction debris, or any waste that is restricted or controlled under relevant waste legislation.
The Client is responsible for informing the Company of any unusual or potentially hazardous waste at the Premises before the Services commence. The Company reserves the right to refuse to handle or remove any waste that may present a risk to health, safety, or the environment, or that requires specialist disposal.
Where the Company agrees to remove waste from the Premises, this will be subject to separate charges and compliance with all relevant regulations. The Client must not request or permit any Cleaner to dispose of waste unlawfully.
The Company is committed to operating safely and in accordance with relevant health and safety legislation. Cleaners are instructed not to undertake tasks that may pose an unreasonable risk to themselves or others, including working at unsafe heights, lifting excessively heavy items, or using unsafe equipment.
The Client must not request the Cleaner to perform any task that is contrary to the Company’s health and safety guidance. If such a request is made, the Cleaner has the right to refuse, and the Company may terminate the visit if necessary.
The Company maintains appropriate insurance cover in respect of its business activities as required by law and as is reasonably standard for cleaning services.
Details of insurance cover may be provided to the Client upon reasonable request. Any claim relating to damage, loss, or injury must be reported promptly and will be subject to the terms, conditions, and exclusions of the relevant insurance policy.
The Company will handle personal data provided by the Client in accordance with applicable data protection laws. Personal information is collected only to the extent necessary to provide the Services, manage bookings, process payments, and communicate with the Client.
The Company will take reasonable steps to keep personal data secure and will not sell or misuse Client information. Data may be shared with Cleaners and relevant third party providers where necessary to deliver the Services or comply with legal obligations.
If the Client is unhappy with any aspect of the Services, the Client should raise the issue with the Company as soon as possible so that the matter can be investigated and, where appropriate, resolved.
The Company will aim to respond to complaints promptly and fairly. Where a dispute cannot be resolved through mutual discussion, the parties may consider independent dispute resolution methods as permitted by law.
The Company may update or amend these Terms and Conditions from time to time to reflect changes in the law, business practices, or the nature of the Services offered. The latest version will apply to all new bookings and to ongoing Services after the Client has been notified of the changes.
Continued use of the Services after notification of any changes will be deemed acceptance of the amended Terms and Conditions.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from the remaining provisions, which shall continue in full force and effect.
No failure or delay by the Company in exercising any right or remedy provided under these Terms and Conditions or by law shall constitute a waiver of that or any other right or remedy.
These Terms and Conditions, together with the booking confirmation and any specific written agreements, constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior understandings or arrangements.
Choose our professional cleaners SW9 services at revolutionary low prices. Call today to make a booking and get the best deals around Lambeth area.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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