Terms and Conditions for Cleaners SW9

These Terms and Conditions set out the basis on which Cleaners SW9 provides domestic and commercial cleaning services to customers. By making a booking, confirming an appointment, or allowing access for a scheduled service, you agree to the terms below. Please read them carefully before placing an order for any cleaning service in SW9 or any related appointment arranged under the Cleaners SW9 name.

These terms are designed to be clear, fair, and practical. They explain how bookings are accepted, how payments are handled, what happens if a booking is cancelled or changed, and how responsibility is limited where permitted by law. They also include important rules relating to waste handling, materials left on site, and the legal framework that applies to all services.

For the purposes of these Terms and Conditions, references to “we”, “us”, and “our” mean Cleaners SW9, while references to “you” and “your” mean the customer, client, occupier, or authorised representative who makes the booking or receives the service.

1. Booking Process

A booking is only confirmed once we have accepted the request and provided confirmation in writing or by other recorded means. Any quotation, estimate, or availability check provided before confirmation is not a binding acceptance of work. We may decline a booking at our discretion where the requested service is unavailable, the property details are incomplete, or the work appears unsuitable for the standard service requested.

1.1 Service details

When making a booking for cleaning services in SW9, you must provide accurate information about the property, the type of cleaning required, the size and condition of the premises, access arrangements, and any special instructions. If the information supplied is incorrect or incomplete, we may revise the price, amend the time required, or decline to proceed if the service cannot reasonably be delivered as agreed.

1.2 Access and preparation

You are responsible for ensuring safe and timely access to the premises at the agreed time. This includes arranging entry, parking permissions where relevant, and removal of obstacles that may prevent the service from being completed efficiently. If our cleaners are unable to gain access, or if conditions at the property make it unsafe or impractical to continue, the booking may be treated as a late cancellation or wasted visit.

If keys, security codes, fobs, or access cards are provided, you confirm that you have the right to share them and that doing so does not breach any agreement with a landlord, managing agent, insurer, or other third party. We will take reasonable care of access items entrusted to us, but you remain responsible for maintaining a spare or alternative method of entry where appropriate.

2. Prices and Payments

Prices for Cleaners SW9 services are normally based on the type of clean, duration, frequency, property condition, and any additional tasks agreed in advance. Unless otherwise stated, all quoted amounts are exclusive of any applicable VAT or similar tax. Where the scope of work changes after booking, we may adjust the price to reflect the revised service requirement.

2.1 Payment terms

Payment is due in accordance with the invoice, booking confirmation, or payment request issued for the service. We may require full payment in advance, a deposit, payment upon completion, or staged payments depending on the service type and any risk factors associated with the booking. Failure to pay on time may result in suspension of further services, cancellation of future appointments, or recovery action where appropriate.

2.2 Late payment and additional charges

If payment is delayed, we may charge reasonable administration costs and interest to the extent permitted by law. Additional charges may also apply where the work takes longer than expected because of poor property condition, hidden contamination, restricted access, or requests for extra tasks not included in the original scope. Any such charges will be communicated where reasonably possible before or during the appointment.

3. Cancellations, Rescheduling, and Missed Appointments

You may cancel or reschedule a booking, but notice must be given within the time stated in your booking confirmation or, if none is stated, within a reasonable period before the appointment. Cancellations made too late may be subject to a charge to cover reserved labour, travel, and administrative costs. If cleaning staff have already been dispatched or have arrived at the property, the full fee or a substantial portion of it may be payable.

We may cancel or reschedule a booking where staff are unavailable, access is not possible, health and safety concerns arise, or circumstances beyond our control make it impractical to perform the service. In such cases, we will aim to provide an alternative appointment where possible. We are not liable for inconvenience caused by unavoidable changes, provided we act reasonably and in good faith.

3.1 Failed attendance and no-access situations

If our team cannot enter the premises because no one is present, access details are incorrect, keys are unavailable, or entry is prevented for any reason not caused by us, the visit may be charged in full or in part. This applies whether the appointment is for a one-off domestic clean, recurring maintenance cleaning, or a more specialist cleaning service SW9 booking.

4. Service Standards and Customer Responsibilities

We will provide services with reasonable skill and care, using appropriate methods and materials for the task agreed. However, the outcome of a clean can be affected by the age, condition, and composition of surfaces, fittings, fabrics, and fixtures. Some marks, odours, stains, and buildup may be permanent or may require specialist treatment outside a standard cleaning appointment.

You must inform us in advance of any fragile items, valuable belongings, concealed hazards, electrical faults, water leaks, mould, pest activity, or other conditions that may affect the service. We may refuse to clean items or areas that we believe are unsafe, excessively delicate, or likely to suffer damage through normal cleaning methods. We may also stop work if conditions become dangerous.

4.1 Customer obligations

By booking Cleaners SW9, you agree to ensure that the property is reasonably prepared for cleaning and that pets are secured, children are supervised, and personal items of value are stored safely. You should also remove or protect objects that are highly fragile, irreplaceable, or not suitable for routine handling. We are not responsible for items left in unsafe positions or for pre-existing damage.

4.2 Complaints and reported issues

If you believe the service has not been provided in line with the agreed scope, you should raise the matter within a reasonable time after completion so that we can review it. We may ask for photographs, a description of the issue, or access to the relevant area before considering any remedy. Any decision to re-clean, partially refund, or otherwise resolve a complaint will be made at our reasonable discretion and in accordance with your legal rights.

Nothing in these Terms and Conditions limits any rights you may have under consumer law that cannot legally be excluded. However, where the law allows, our responsibility is limited in line with the provisions below. This balance is intended to protect both parties and ensure that the terms remain proportionate to the nature of the service being supplied.

5. Liability and Limitations

We accept responsibility for losses that are directly caused by our proven negligence, breach of contract, or wilful misconduct, subject to the limits set out here and any mandatory rights under law. We do not accept responsibility for indirect, consequential, or unforeseeable losses, including loss of profits, loss of business opportunity, or distress not caused by a failure of reasonable care.

5.1 Exclusions

We are not liable for damage caused by pre-existing faults, wear and tear, hidden defects, poor installation, unsuitable materials, or misuse by the customer or third parties. We are also not liable where instructions given by you, or by someone acting on your behalf, lead to damage or reduced service quality. Where necessary, we may decline to use a product or technique that we consider likely to cause harm.

5.2 Insurance and reasonable care

We maintain arrangements intended to support our business operations and may hold appropriate insurance where required or commercially sensible. Any claim against us should be notified as soon as reasonably possible, with evidence of the alleged loss and details of the circumstances. Our liability, where established, will be limited to the extent permitted by applicable law.

6. Waste Regulations and Disposal Rules

All services provided by Cleaners SW9 must comply with applicable waste management and environmental rules. We will only remove waste, rubbish, or unwanted items if this has been expressly agreed in advance and if the materials are suitable for lawful handling. We do not operate as a general waste carrier unless expressly stated, and we may refuse any item that requires specialist disposal.

You are responsible for telling us about any waste that may be hazardous, contaminated, sharp, medically sensitive, chemically treated, or otherwise regulated. This includes, without limitation, asbestos-related material, bodily fluids, needles, chemicals, paints, solvents, batteries, electrical waste, and items subject to restricted disposal rules. Such items must not be left for routine collection unless we have agreed a lawful and appropriate method in writing.

6.1 Customer waste responsibilities

Where waste is generated during a cleaning appointment, you remain responsible for confirming how it should be removed, stored, and disposed of unless we expressly agree to take charge of that process. Any bins, sacks, or containers supplied for use during the service must be used properly and must not contain prohibited materials. You must not ask our staff to transport waste in a way that would breach applicable regulations.

6.2 Illegal or unsafe disposal

We will not knowingly take part in any disposal activity that could breach environmental, local authority, or public health rules. If we believe a request would create a legal or safety issue, we may refuse it without liability. If waste is concealed, incorrectly described, or presented in a way that creates risk, the service may be paused or terminated and additional costs may apply.

7. Termination, Force Majeure, and General Provisions

We may suspend or end a booking or ongoing service arrangement if you breach these Terms and Conditions, fail to pay, provide unsafe access, or behave in a way that puts staff at risk. We may also suspend service where there is an unexpected event beyond our reasonable control, including severe weather, transport disruption, illness, utilities failure, fire, flood, industrial action, or other force majeure circumstances.

Any delay or failure caused by such events will not be treated as a breach by us, provided we take reasonable steps to minimise the impact. These terms form the entire agreement between the parties in relation to the service, unless amended in writing. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in force.

8. Governing Law

These Terms and Conditions, and any dispute or claim arising from them or connected with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction except where mandatory consumer rights provide otherwise. By using the services of Cleaners SW9, you acknowledge that this legal framework applies to all bookings and associated dealings.

Acceptance of these terms is deemed to occur when you book, confirm, or allow the cleaning service to begin. If you do not agree with any part of these conditions, you should not proceed with the booking. These Terms and Conditions are intended to support a professional, lawful, and transparent cleaning arrangement for all customers using our services.